What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My emails are not sending

    Asked by bemuse on July 08, 2013 at 12:00 PM

    Need some help here! We are getting submissions but no emails are generating. Submissions from Friday am (July 5) came in on Sat am (July 6). We have tighter turnarounds than this and need the emails to send immediately.


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    JotForm Support

    Answered by Morian on July 08, 2013 at 01:07 PM

    Hi! Thanks for contacting us.

    We apologize for the inconvenience but our engineers have already fixed this so you should be able to receive notification emails. Your emails are no longer in our bounce list as I have checked and we advise you to make a test submission. If you are still having issues, please let us know what particular email address is not getting any notifications so we can check further. Thanks!