My emails are not sending

  • Profile Image
    bemuse
    Asked on July 08, 2013 at 12:00 PM

    Need some help here! We are getting submissions but no emails are generating. Submissions from Friday am (July 5) came in on Sat am (July 6). We have tighter turnarounds than this and need the emails to send immediately.

    Thanks!

  • Profile Image
    Morian
    Answered on July 08, 2013 at 01:07 PM

    Hi! Thanks for contacting us.

    We apologize for the inconvenience but our engineers have already fixed this so you should be able to receive notification emails. Your emails are no longer in our bounce list as I have checked and we advise you to make a test submission. If you are still having issues, please let us know what particular email address is not getting any notifications so we can check further. Thanks!