Converting from Bronze to Free

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    Steve Rogers
    Asked on June 16, 2020 at 05:21 PM

    Hi, we have been using Jotform for several months and it has worked great. However, our program is reaching a deadline, and we no longer need to receive submission, but we need to KEEP THE DATA. If we downsize from our Bronze subscription to a free one, do we keep all our submission data, spreadsheets, access and uploads?

    Also, if we move it from my account to another person's account, do they also keep all the data, spreadsheets, access and uploads that go with it?

    Thanks! Steve

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    roneet
    Answered on June 16, 2020 at 09:52 PM

    Yes, if you move the forms to another account then the data will also be moved along with the movement of the forms.

    If you downgrade your account to a free one then your account would be limited to keep 100MB and 500 submissions. You may take the Storage plan if you would like to keep the data else you could download all the data and keep a backup.

    Please follow the guide below how to download your submission and the uploaded files in your form.

    -> How to Download Form Submissions as Excel/CSV/PDF.

    -> How to Export All of Your Data at Once.