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Endres_KaitlinAsked on June 16, 2020 at 6:01 PM
I've set up conditional logic to control the autoresponder the individual receives based on their responses. I've submitted a couple of test submissions and am not receiving the autoresponders. Can someone please take a look at this?
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Girish JotForm SupportReplied on June 16, 2020 at 10:49 PM
Hello,
The reason why you are not receiving the autoresponders is that the email field unique name has changed:
The field unique name is now {thankYou} and not {email}. You change it directly on the conditions as shown below:
To find the email address unique name, go to Advanced tab of the field's properties as explained here: https://www.jotform.com/help/146-How-to-Find-Field-IDs-and-Names
Do review and let us know if this helps.
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Endres_KaitlinReplied on June 30, 2020 at 1:31 PM
I have made this update and tested and the emails are still not sending.
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MikeReplied on June 30, 2020 at 3:45 PM
The field's unique name seems to be changed again, so please try using the current name {thankYou10} in the email conditions.