Conditional Logic Email Sends

  • Endres_Kaitlin
    Asked on June 16, 2020 at 6:01 PM

    I've set up conditional logic to control the autoresponder the individual receives based on their responses. I've submitted a couple of test submissions and am not receiving the autoresponders. Can someone please take a look at this?

  • Girish JotForm Support
    Replied on June 16, 2020 at 10:49 PM

    Hello,

    The reason why you are not receiving the autoresponders is that the email field unique name has changed:

    15923618961706 10 Screenshot 10

    The field unique name is now {thankYou} and not {email}. You change it directly on the conditions as shown below:

    15923621041706 11 Screenshot 21

    To find the email address unique name, go to Advanced tab of the field's properties as explained here: https://www.jotform.com/help/146-How-to-Find-Field-IDs-and-Names 

    Do review and let us know if this helps.

  • Endres_Kaitlin
    Replied on June 30, 2020 at 1:31 PM

    I have made this update and tested and the emails are still not sending.

  • Mike
    Replied on June 30, 2020 at 3:45 PM

    The field's unique name seems to be changed again, so please try using the current name {thankYou10} in the email conditions.

    Conditional Logic Email Sends Image 1 Screenshot 20