Conditional Logic Email Sends

  • Profile Image
    Asked on June 16, 2020 at 06:01 PM

    I've set up conditional logic to control the autoresponder the individual receives based on their responses. I've submitted a couple of test submissions and am not receiving the autoresponders. Can someone please take a look at this?

  • Profile Image
    Answered on June 16, 2020 at 10:49 PM


    The reason why you are not receiving the autoresponders is that the email field unique name has changed:


    The field unique name is now {thankYou} and not {email}. You change it directly on the conditions as shown below:


    To find the email address unique name, go to Advanced tab of the field's properties as explained here: 

    Do review and let us know if this helps.

  • Profile Image
    Answered on June 30, 2020 at 01:31 PM

    I have made this update and tested and the emails are still not sending.

  • Profile Image
    Answered on June 30, 2020 at 03:45 PM

    The field's unique name seems to be changed again, so please try using the current name {thankYou10} in the email conditions.