Conditional Logic Email Sends

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    Endres_Kaitlin
    Asked on June 16, 2020 at 06:01 PM

    I've set up conditional logic to control the autoresponder the individual receives based on their responses. I've submitted a couple of test submissions and am not receiving the autoresponders. Can someone please take a look at this?

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    gerardw
    Answered on June 16, 2020 at 10:49 PM

    Hello,

    The reason why you are not receiving the autoresponders is that the email field unique name has changed:

    15923618961706_10.png

    The field unique name is now {thankYou} and not {email}. You change it directly on the conditions as shown below:

    15923621041706_11.png

    To find the email address unique name, go to Advanced tab of the field's properties as explained here: https://www.jotform.com/help/146-How-to-Find-Field-IDs-and-Names 

    Do review and let us know if this helps.

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    Endres_Kaitlin
    Answered on June 30, 2020 at 01:31 PM

    I have made this update and tested and the emails are still not sending.

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    Mike
    Answered on June 30, 2020 at 03:45 PM

    The field's unique name seems to be changed again, so please try using the current name {thankYou10} in the email conditions.