Form not redirecting to external link

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    Asked on June 16, 2020 at 08:13 PM

    Hi, I was only able to upload one screenshot, but my Jotform isn't redirecting to the external link I added to Jotform. It goes to a page with the blue "Thank You!" box instead.

    Any idea why this isn't working?

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    Answered on June 16, 2020 at 11:53 PM

    Hi Aaron,

    Thank you for reaching us out!

    I have cloned and tested your form with multiple browsers on my end. With chrome, I have found it requires allowing a pop-up appearing next to the bookmark icon in the browser search bar to redirect to the external link. On other browsers, the redirection upon the submit button works perfectly.

    Please let us know if you encounter any further issues.