Why are only some of my guest forms coming to my email?

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    perthmanor
    Asked on June 16, 2020 at 08:54 PM

    Hello, still hoping you can help explain why not all of my jot forms are being forwarded to my email inbox.  Some come through fine, others indicate that the visitor to my page has submitted the form successfully, but I never receive it in my inbox.  Please help

    Linda

  • Profile Image
    Jimmy_D
    Answered on June 16, 2020 at 11:47 PM

    I can see that my colleague @MiKe had replied to your question on this thread

    All submissions email were sent to you successfully. 

    If the emails are not in your Spam/Junk folder, your email provider is probably blocking incoming emails from JotForm.

    I recommend you set up your SMTP sender on the notification Email SETTINGS. Sending emails via SMTP sends directly from that address takes our servers out of the equation. 

    Please refer to this guide:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Try and let us know if the issue persists.