Unable to submit the card form due to errors

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    Asked on June 17, 2020 at 10:49 AM

    We get an error message at the end of our form completion There are errors on the form. Please fix them before continuing.  But there are no fixable errors highlighted on any of the pages. The logic page on the conditioning tab is also all green.  This happens in preview and in live mode.

    The form build is linked in preview mode below

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    Answered on June 17, 2020 at 11:12 AM

    Greetings and thank you for your message.

    The problem you are experiencing is due to Skip to conditional logic.

    Even if you skip to a page, previous questions are still checked for validation. The problem is in the all 4 How did you find the information given? questions. You have set the minimum required number of selections to be 1, but since the field is skipped, users are not able to fill it. 

    You can solve this by hiding the pages instead of skipping them. 

    You can also enable Show Form Progress from the form settings:

    This way, you will be able to see the questions with the errors and skip to them to review them:

    Let us know if you have any additional questions.