Why do certain fields not show up when the form is downloaded?

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    mkwray
    Asked on June 17, 2020 at 12:37 PM

    There are certain fields on the form that are visible in the email when the form is submitted. Once the form is downloaded in PDF form there are certain fields that are no longer visible.

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    jherwin
    Answered on June 17, 2020 at 01:24 PM

    Are you referring to the PDF document or a copy of the submission as PDF? If so, you can add the missing fields from the "Add Element" tab.
    1592414586form fields.png
    Or, simply create a new PDF document and see if all details or information is included in the downloaded PDF document using the new document.
    1592414643new.png
    Please give it a try and let us know how it goes.

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    mkwray
    Answered on June 17, 2020 at 04:28 PM
    Hi,
    Thank you for getting back to me.
    So I am referring to when a client submits the new client form. We get an
    email with the form in the body of the email and then a PDF attachment. In
    the body of the email, you can see all of the answers but when you download
    the PDF version there are some answers missing off the PDF.
    Thanks & best wishes,
    [image: “Maggie"]
    * Dr. Maggie Wray, Ph.D.*
    *CreatingPositiveFutures.com
    *
    Academic & ADHD Coaching for Teens
    maggie@creatingpositivefutures.com
    Office Phone / Text: (678) 861-3551
    Cell Phone / Text: (678) 459-4669
    ...
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    VincentJay
    Answered on June 17, 2020 at 06:21 PM

    You can follow the guide that my colleague provided. 

    After that, just make sure that you select the correct PDF document in the Email notification advanced settings and click the Save button.

    1592432336gdavcx.png

    Here are some helpful guides that you can check:

    How-to-Customize-PDF-Submissions-Report

    How-To-Include-Submissions-As-PDF-Attachment-In-The-Email-Notifications