My account got downgraded but I paid via Paypal and the payment passed

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    FuryRimouski
    Asked on June 17, 2020 at 02:23 PM

    Hi, 


    Paid to get the silver upgrade and it was ok (via paypal - didn't work with credit card).


    Just got a e-mail saying my account got downgraded, but the 39.99USD was sent via paypal (verified on the paypal account).


    Please enlighten me about this situation.

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    Jeanette
    Answered on June 17, 2020 at 03:41 PM

    We apologize for this inconvenience. I've set the account back to Silver. You should see the invoice in your account>billing section https://www.jotform.com/myaccount/billing