Why am I not receiving notification emails?

  • Profile Image
    Asked on June 17, 2020 at 02:54 PM

    Hi, I have a couple of forms with a staff notification email set up. The submission notification works for my personal email, but not for the email connected to my Jotform account. As in, that account is not receiving any of those submission emails. Any ideas?

  • Profile Image
    Answered on June 17, 2020 at 04:48 PM

    Hello @ArtsAllianceIL,

    We do apologize for the inconvenience that you have experienced.

    After checking our records, I can confirm that the emails for your Sign up for Organizational Membership form are not being sent to the email address formstack@artsalliance.org. However, they are being successfully sent to venkov@artsalliance.org.

    Upon further investigation, I found that the reason these emails are not being sent is that you have set up your form conditions to only send the emails to the recipient venkov@artsalliance.org.

    1592426757Screenshot (253).png

    This condition will make it so that only this recipient receives the email. If you want to include more email addresses, you can add them to the "Email" section separated by commas or you can click on the "+" button next to the "Send" block to add a second email address.

    Please let us know if you require any further assistance, we are always happy to help!

  • Profile Image
    Answered on June 22, 2020 at 07:43 PM

    Thanks! I didn't think to look there.

  • Profile Image
    Answered on June 22, 2020 at 09:33 PM

    Let us know if the notification is still not being sent after fixing your email condition so we can further check.

    Thank you!