Form elements missing from PDF submission

  • Profile Image
    SPapplication
    Asked on June 17, 2020 at 03:04 PM

    Hello, there are certain form elements that are missing in the pdf submission. I have tested it several times and still no luck. How can i make sure that elements are present in the PDF submission?


    In the screenshot provided the 'email form element' is included in the body of the email but it is missing from the PDF submission. 

  • Profile Image
    VincentJay
    Answered on June 17, 2020 at 04:30 PM

    Hi,

    You can try adding the Email field to the PDF document to fix the issue. Here's a guide: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    You can also create a new PDF document to fix the issue. Here's a screencast guide on how to create a new PDF document and how to add the Email form field:

    1592425776bgjtu.gif