Form elements missing from PDF submission

  • SPapplication
    Asked on June 17, 2020 at 3:04 PM

    Hello, there are certain form elements that are missing in the pdf submission. I have tested it several times and still no luck. How can i make sure that elements are present in the PDF submission?


    In the screenshot provided the 'email form element' is included in the body of the email but it is missing from the PDF submission. 

    Jotform Thread 2395452 Screenshot
    Page URL: https://form.jotform.com/92875473580166
  • VincentJay
    Replied on June 17, 2020 at 4:30 PM

    Hi,

    You can try adding the Email field to the PDF document to fix the issue. Here's a guide: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    You can also create a new PDF document to fix the issue. Here's a screencast guide on how to create a new PDF document and how to add the Email form field:

    1592425776bgjtu Screenshot 10