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nckpAsked on June 17, 2020 at 3:30 PM
I received reports from families about this problem, and after reconnecting stripe and reauthenticating docusign, I am still experiencing this problem:
When the form is complete, signature and all, I click "submit" and the button says "please wait" and then freezes there, and the submission does not go through.
I tried cloning the form, same problem. Any ideas for how we can fix this?
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Elton Support Team LeadReplied on June 17, 2020 at 6:24 PM
I was able to reproduce the problem in the cloned version of your form. The form is stuck on "Please wait" and won't' submit.
My cloned form: https://form.jotform.com/201686888392977
After a few minutes of debugging the problem, I found out that it was due to this field in your form that is checked by default.
Unfortunately, there seems to be a bug with checking checkboxes by default when you have a payment field. It breaks the JS functionality of the form. I have now reported this to our developers for a resolution. Once this is fixed, we'll inform you here.
For now, please consider unchecking this checkbox field by default to fix the problem. Here's how:
Or replace it with a Terms and Conditions Widget.
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resatReplied on June 22, 2020 at 10:16 AM
Hello,
This issue should be fixed bug.
Have a good and safe days!