Form is stuck on "Please wait" and won't submit - Broken JS features

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    Asked on June 17, 2020 at 03:30 PM

    I received reports from families about this problem, and after reconnecting stripe and reauthenticating docusign, I am still experiencing this problem:

    When the form is complete, signature and all, I click "submit" and the button says "please wait" and then freezes there, and the submission does not go through. 

    I tried cloning the form, same problem. Any ideas for how we can fix this?

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    Answered on June 17, 2020 at 06:24 PM

    I was able to reproduce the problem in the cloned version of your form. The form is stuck on "Please wait" and won't' submit.

    My cloned form:

    After a few minutes of debugging the problem, I found out that it was due to this field in your form that is checked by default.

    Unfortunately, there seems to be a bug with checking checkboxes by default when you have a payment field. It breaks the JS functionality of the form. I have now reported this to our developers for a resolution. Once this is fixed, we'll inform you here.

    For now, please consider unchecking this checkbox field by default to fix the problem. Here's how:

    Or replace it with a Terms and Conditions Widget.

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    Answered on June 22, 2020 at 10:16 AM


    This issue should be fixed bug.

    Have a good and safe days!