Form is stuck on "Please wait" and won't submit - Broken JS features

  • nckp
    Asked on June 17, 2020 at 3:30 PM

    I received reports from families about this problem, and after reconnecting stripe and reauthenticating docusign, I am still experiencing this problem:

    When the form is complete, signature and all, I click "submit" and the button says "please wait" and then freezes there, and the submission does not go through. 

    I tried cloning the form, same problem. Any ideas for how we can fix this?

  • Elton Support Team Lead
    Replied on June 17, 2020 at 6:24 PM

    I was able to reproduce the problem in the cloned version of your form. The form is stuck on "Please wait" and won't' submit.

    My cloned form: https://form.jotform.com/201686888392977

    Form is stuck on Please wait and wont submit   Broken JS features Image 1 Screenshot 40

    After a few minutes of debugging the problem, I found out that it was due to this field in your form that is checked by default.

    Form is stuck on Please wait and wont submit   Broken JS features Image 2 Screenshot 51

    Unfortunately, there seems to be a bug with checking checkboxes by default when you have a payment field. It breaks the JS functionality of the form. I have now reported this to our developers for a resolution. Once this is fixed, we'll inform you here.

    For now, please consider unchecking this checkbox field by default to fix the problem. Here's how:

    Form is stuck on Please wait and wont submit   Broken JS features Image 3 Screenshot 62

    Or replace it with a Terms and Conditions Widget.

  • resat
    Replied on June 22, 2020 at 10:16 AM

    Hello,

    This issue should be fixed bug.

    Have a good and safe days!