PDF form converter is changing the form

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    Asked on June 17, 2020 at 04:04 PM

    The form uploaded changed coding when sumbitted. How can I get the coding not to change?

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    Answered on June 17, 2020 at 06:38 PM

    Hi there, @DavidBaker2!

    Thank you for contacting support.

    I have checked your form and I found it workly accordingly. Could you please tell me more detail about the issue you are encountering so that I would be able to investigate further to assist you.

    I would be looking forward to your response.


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    Answered on June 17, 2020 at 06:40 PM


    I just added the form back on. It is labeled Health Questionnaire and you will see a little half way down the wording is all messed up in weird scripture 

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    Answered on June 17, 2020 at 08:10 PM

    Hi there,

    Thanks for your response. 

    I apologize for the inconvenience. I have tested your form having the weird scripture. This might happen during the PDF conversion but, you can still edit the wording. Please follow these steps to edit the scripture:

    1) Goto your form edit option

    2) Double click on the scripture you want to edit

    3) Once done editing click on the save icon. 

    Now preview your form to see the new changes. 

    1592438636Screenshot at Jun 18 05-00-51. 

    I hope this can work for you. Let us know if you still any further queries

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    Answered on June 18, 2020 at 11:22 AM

    I did that but down at the bottom where the "Yes" are there needs to be yes and no with boxes next to it to be able to check the box and they have disappeared. Can you see the original PDF?

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    Answered on June 18, 2020 at 12:06 PM

    You can edit the form as much as you like and then map the fields to the PDF. I've cloned your form and made a demonstration screencast. See below:

    1592496285Peek 2020-06-18 13-01.gif

    I hope that was helpful.