Stop charging my credit card

  • Profile Image
    Michael Keenan 
    Asked on June 17, 2020 at 05:39 PM

    Not interested reverse charges 33.00 dollars.

  • Profile Image
    Answered on June 17, 2020 at 08:36 PM

    Upon checking, your account mdkeenan22 is on free plan. Can you please share to us the username or email of your paid account so we can check the subscription?

    Currently, your mdkeenan22 username is registered under email.

    Looking forward for your response. 

  • Profile Image
    Answered on June 19, 2020 at 01:24 PM

    Yes your right thought I was on free trial yall charged my capital one card for 33.00 dollars 

  • Profile Image
    Answered on June 19, 2020 at 01:50 PM

    Hello Michael! I've searched our records. The account that you have with us with email address is on a Free account and we have not billed you for this account. Please answer the following questions and we'll investigate this issue further.

    Q1) Do you have another account with us?
    Q2) Can you share the email address on which you received the payment confirmation email from Jotform?

    Awaiting your response.

  • Profile Image
    Answered on June 19, 2020 at 03:28 PM
    Okay may 28 .......1 .98 June 4 .....33.00 card ending 5621
  • Profile Image
    Answered on June 19, 2020 at 04:45 PM


    Thank you for your message.

    Base on the information that you provide, the domain is another company not related to Jotform.

    If you need any further assistance, please let us know. We will be happy to help.