Stop charging my credit card

  • Michael Keenan
    Asked on June 17, 2020 at 5:39 PM

    Not interested reverse charges 33.00 dollars.

  • Jed_C
    Replied on June 17, 2020 at 8:36 PM

    Upon checking, your account mdkeenan22 is on free plan. Can you please share to us the username or email of your paid account so we can check the subscription?

    Currently, your mdkeenan22 username is registered under mdkeenan22@gmail.com email.

    Looking forward for your response. 

  • mdkeenan22
    Replied on June 19, 2020 at 1:24 PM

    Yes your right thought I was on free trial yall charged my capital one card for 33.00 dollars 

  • Patrick_R
    Replied on June 19, 2020 at 1:50 PM

    Hello Michael! I've searched our records. The account that you have with us with email address mdkeenan22@gmail.com is on a Free account and we have not billed you for this account. Please answer the following questions and we'll investigate this issue further.

    Q1) Do you have another account with us?
    Q2) Can you share the email address on which you received the payment confirmation email from JotForm?

    Awaiting your response.

  • mdkeenan22
    Replied on June 19, 2020 at 3:28 PM
    Okay may 28 .......1 .98 June 4 .....33.00 card ending 5621
    Formswift.com
    ...
  • Carlos_C
    Replied on June 19, 2020 at 4:45 PM

    Hello,

    Thank you for your message.

    Base on the information that you provide, the domain Formswift.com is another company not related to Jotform.

    If you need any further assistance, please let us know. We will be happy to help.