Problem with converting PDF via PDF converter.

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    Asked on June 17, 2020 at 05:40 PM

    Uploaded a PDF, but now having problems identifying headers, where check boxes belong and do not belong (incorrectly came in with the upload), sectioning the form, etc.

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    Answered on June 17, 2020 at 08:46 PM

    If the PDF you uploaded is not fillable, it won't be recognized by Jotform's PDF converter. You can convert your PDF to fillable for free from here and re-upload it to Jotform again.

    You can also share the PDF you are trying to import so we can check. Looking forward for your response. 

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    Answered on June 26, 2020 at 09:03 PM

    We have received your email regarding your concern. We appreciate you providing us the PDF form you are trying to convert to an online form. I understand that some of the fields are not formatted correctly on your end when you converted your PDF form.

    I have converted the PDF form you shared on my end and made some adjustments to its format. Here's the link to that form:

    I would suggest that you create a cloned version of that form in your account so you can inspect it better. Reference Guide: How-to-Clone-an-Existing-Form-from-a-URL

    Feel free to let us know if you still need anything else to be adjusted in the converted PDF form and we will be glad to help you.