Pdf Forms are not sending to customers email

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    ycwc123
    Asked on June 17, 2020 at 08:11 PM

    Sir/ Madam,


    Pdf forms are not sending to Customers Email .

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    jherwin
    Answered on June 17, 2020 at 10:35 PM

    Can you please confirm if this is the form in question?

    https://form.jotform.com/201544632272045

    Also, to clarify, PDF attachments don't send with autoresponder email, correct?

    Could you let us know if we can send a test submission to the form to test it from our end?

    Looking forward to your response.

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    ycwc123
    Answered on June 17, 2020 at 10:52 PM

    yes some pdf is not attached and send

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    Vick_W
    Answered on June 18, 2020 at 03:06 AM

    Hey there,

    Thanks for writing back to us.

    I've cloned your form and submitted a test submission. I was able to successfully receive the PDF file as well in the email. As you can see in the screenshot below.

    1592463984screenshot.jpg.png


    Please let us know if you are still facing this issue so we can further investigate.

    Thanks.