PDF Report not sent to submitter

  • Profile Image
    TOWSA
    Asked on June 17, 2020 at 08:26 PM

    Hi there;

    still having a problem getting my "Card 2020" report to go to the person submitting the form.

    Please advise how I can do this.


    Thank you

     URL is for a completed form that I would like sent to the new member.

  • Profile Image
    jherwin
    Answered on June 17, 2020 at 10:50 PM

    Thanks for contacting us!

    Can you please tell us which autoresponder is not sending the PDF attachment? I cloned your form, but I was not able to replicate the issue you mentioned. PDF attachments are sending with autoresponder email.
    1592448535PDF doc.png
    Also, Could you let us know if we can send a test submission to the form to test it from our end? If yes, please add a coupon code that will give us a total of 0.01 usd/cad so we can try to submit your form while it is in live mode.

    Guide: How-to-Add-Coupon-Code-to-Payment-Forms