Can't open inbox submission link shared

Lisa Taylor

Asked on June 18, 2020 at 5:43 AM

Hello

I have been emailed a load of jotforms but I cannot open them and get an error message:-

Unable to load form. You may not have access to this form.

The forms have been sent to a colleague who does not have much computer knowledge or admin access for our IT so I have been asked to obtain a correct link.

Thanks for your help

Lisa

Page URL: https://www.jotform.com/inbox/72623798323968/undefined
Richie JotForm Support

Replied on June 18, 2020 at 7:56 AM

The link you have shared https://www.jotform.com/inbox/72623798323968/undefined is an inbox link in which the form owner can only open.

You may request to the form owner to be added in the email recipient to be able to receive the notification email.

Guide:https://www.jotform.com/help/41-How-to-Change-the-Email-Address-Used-for-Notification-Email

Hope this information helps.

If you have further questions, let us know.