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deniselee54Asked on June 18, 2020 at 7:46 AM
What Happened and what can I do to convert it if anything - its the most recent submission on 6/17
Thanks
Denise
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Ashwin JotForm SupportReplied on June 18, 2020 at 9:29 AM
I did check your form and found that you have enabled encryption in form. That is the reason why the data you have received in form is encrypted.
When you enabled encryption in form, you must have generated and downloaded key file. You need to upload key file in form's submission page to decrypt and view submissions. You may like to take a look at the following guide which should help you: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#How-Can-I-Decrypt-the-Data-from-the-Email-or-Through-the-Submissions-Page
Hope this helps.
Do get back to us if you have any questions.