No Autoresponse using SMTP

  • TDCC
    Asked on June 18, 2020 at 7:48 AM

    Hi.

    I cannot receive the Autoresponse when using SMTP (tried both SSL and TLS). I tried to use Jotform and it was successful.

    Can you please advise what will be my next step.

    Thanks a lot.


  • Jed_C
    Replied on June 18, 2020 at 9:25 AM

    It seems that you are using gmail as your email client. Can you please try the suggestion in this guide https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP and see if that helps?

    Also, try testing your SMTP credentials here https://www.smtper.net/ and see if you will receive the test email.