No Autoresponse using SMTP

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    TDCC
    Asked on June 18, 2020 at 07:48 AM

    Hi.

    I cannot receive the Autoresponse when using SMTP (tried both SSL and TLS). I tried to use Jotform and it was successful.

    Can you please advise what will be my next step.

    Thanks a lot.


  • Profile Image
    Jed_C
    Answered on June 18, 2020 at 09:25 AM

    It seems that you are using gmail as your email client. Can you please try the suggestion in this guide https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP and see if that helps?

    Also, try testing your SMTP credentials here https://www.smtper.net/ and see if you will receive the test email.