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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forwarding issues

    Asked by ruckuscomp on July 08, 2013 at 03:22 PM

    Hello

    We have had a few hit and miss instances when people use our web form. Some of the responses have NOT been forwarded onto our email addresses. Also the google spreadsheet integration seems to constantly break the link and create a new spreadsheet every couple of days which is rather annoying to remove and reintegrate our data around.

    Please advise

    Page URL:
    ruckuscomp.com/form

    web form email create responses
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    JotForm Support

    Answered by Morian on July 08, 2013 at 04:21 PM

    Hi! Thanks for contacting us.

    Regarding the email, there was a problem with our system that caused the recipient email in your notification to be included in our bounce list. It has since been fixed. I have removed that email from the bounce list so you should be able to receive notifications without issue.

    About the google spreadsheet integration, we'd appreciate if you could open a separate thread for that for us to be able to investigate the issue further. Thank you.