Moneris Integration: I can't receive payment

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    lolaalao
    Asked on June 18, 2020 at 08:05 AM

    Hello. I created a form and I tried to integrate moneris but not showing up

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    Anita_K
    Answered on June 18, 2020 at 09:18 AM

    Hi,

    thank you for reaching out to us. I have checked your form and the Moneris Integration seems to be set up correctly.

    If you would like to test it, I suggest you enable 'Sandbox Mode'. You can find the test cards at the bottom of our integration guide: https://www.jotform.com/help/538-How-to-integrate-Moneris-with-JotForm

    I hope this helps, please let us know if you continue to experience an issue with this.

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    lolaalao
    Answered on June 18, 2020 at 09:28 AM
    Don't mind me. It works perfectly now. Thank you
    ...
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    lolaalao
    Answered on June 18, 2020 at 12:28 PM
    Hello. I noticed your form only accepts credit cards and not debit cards.
    What's the way out please?
    ...
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    Anita_K
    Answered on June 18, 2020 at 01:25 PM

    Hi,

    I apologize for the inconvenience. Can you please tell us what error message you are getting.

    If you could screenshot it, that would be the best.

    This is how you can add screenshots so the support forum: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-to-the-support-forum

    Looking forward to your answer.

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    lolaalao
    Answered on June 18, 2020 at 02:28 PM
    What I mean is that, does the Moneris form accept both debit and credit
    cards? Or is it just only Credit cards?
    ...
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    KrisLei
    Answered on June 18, 2020 at 04:16 PM

    Hi,

    Moneris can accept both debit and credit card transactions, for reference: Collect Moneris Payments Through Jotform

    Are you showing any error message when you try to use a debit card? If so, please send us a screenshot of the error message as advised by my colleague: How-to-add-screenshots-images-to-questions-to-the-support-forum

    Thank you. Looking forward to your response.

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    lolaalao
    Answered on June 18, 2020 at 05:28 PM
    It is resolved now. I reached to Moneris and they made it clear to me that
    those declined transactions issues are from the clients and not Moneris nor
    Jotform. Thanks for your concern. Regards
    ...
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    Vanessa_T
    Answered on June 18, 2020 at 08:28 PM

    Glad to know that this is now resolved. Should you face any other Jotform related issue, don't hesitate to contact us again.