Form Not Loading in App

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    Asked on June 18, 2020 at 09:48 AM

    I had several users this morning attempt to access the form I created and they all needed to uninstall then reinstall the app to get the form to load. Some even needed to restart their phones. Is there a way to fix this recurring issue?

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    Answered on June 18, 2020 at 10:44 AM

    To clarify, the form doesn't load in the Jotform mobile form app?

    I have assigned a cloned version of your form and when I opened it on my Jotform mobile form app via my android phone, it seems to be working at my end.



    I have cleared your form cache.

    Kindly update the Jotform mobile app to the latest version.

    May we know if after the phone reset the issue still remains?

    Lookoing forward for your response.

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    Answered on June 18, 2020 at 10:47 AM

    Yes, the form would not load while using the app. I have had four people with the same problem so far today. Hopefully clearing the form cache helps, I just don't want my employees to have to uninstall and reinstall the app every day just to access the form. 

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    Answered on June 18, 2020 at 11:27 AM

    Hi @fabel977

    That is not supposed to be a recurring issue. Please let us know if this happens again after my colleague has cleared your form cache or with another form. 

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    Answered on June 19, 2020 at 09:21 AM

    Hi again - I had another handful of users that couldn't get the form to load via the mobile application. Some even turned off their phones and re-tried and still couldn't get the form to load. Is there anything I can do to fix this?

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    Answered on June 19, 2020 at 09:48 AM

    Hi - Apologies for the inconvenience.

    Please help us replicate the issue by providing the following:

    1. Mobile brand where the issue appears

    2. Operating System (i.e. Android 10, iOS13)

    3. Jotform mobile app version (i.e. version 1.12.13)

    4. If possible, kindly send us screenshots to better illustrate the issue.

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum 

    Looking forward to your response.