Jotform / open system? secure to collect credit card numbers?

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    Michelina Jornov 
    Asked on June 18, 2020 at 11:22 AM


    Is jotform an open system / platform or is it fully staffed with customer service and sales staff? 

    Is there a number to call for customer service if our company signs up for jotform or are all customer care inquries handled by email? 

    Is it possible to set up a secure form for us to collect credit card number, expiration, billing zip, customer name, email and phone?  

    Thank you.

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    Answered on June 18, 2020 at 12:10 PM

    Jotform is an Online Form Builder- We have more than 7 million users. 

    We do not have phone support, but you can contact us here on the support system or via email at

    Our forms are secure by default. You can check our security page -

    It is against our Terms of Use to collect credit card info with plain text fields. If you want to collect payments, you need to use one of our Payment integrations. 

    Mastering Payment Form Integrations with Jotform

    You can also check Jotform Enterprise - 

    Feel free to contact us if you have any other questions.