I see a recent charge to my account but there is no invoice.

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    Asked on June 18, 2020 at 12:04 PM

    I need help understanding a recent charge of $190 to our account on 4/15/20. I don't see a recent invoice in this amount.

    Our records show invoice 20190770119 (3/18/19) for $190 and invoice 20193380128 (12/4/19) for $179.51.  It appears we upgraded from Bronze to Silver (received unused credit and took advantage of a sale).

    There shouldn't be any recent charges and would like to see a refund of $190 back to the credit card on file.

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    Answered on June 18, 2020 at 01:25 PM

    I did check your account and did not find any issue with that. As per your account, you were only billed twice:

    March 18, 2019 - Bronze yearly - $190.00

    Dec 4, 2019 - Silver yearly -  $179.51

    When you upgraded to silver yearly plan, you were charged for the difference in amount. Prorated refund for bronze yearly plan was adjusted. Please click on the following URL to see the calculation: https://www.jotform.com/invoice?u=AlliedStoneInc&id=2019-12-04_13:28:17

    Do you mean to say that on April 15, 2020, you were charged again for $190? I would suggest you to please share the following transaction details, and we will take a look:

    Last 4 digits of credit card:

    Expiration date of card:

    Type of card: (AMEX, Visa, etc)

    Transaction date: 

    Amount charged: USD 190

    We will wait for your response.