Account Suspended

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    Gary Casserley 
    Asked on June 18, 2020 at 12:34 PM


    I have just had my account suspended and I believe it is because my new form asks for Driving Licence information.

    This is for business purposes as you can see from my other forms and website, but if I am not allowed to do this please can you reinstate my account and I will remove these questions. Is there a way I can obtain this information and not have my account suspended as this information is still required and is better for our clients to use the form rather than emailing these details to us.

    Thank you


  • Profile Image
    Answered on June 18, 2020 at 02:15 PM

    Greetings Gary.

    Thank you for your message.

    You are right, collecting personal information like a driver's license is not allowed by our Terms of Service without using the signature widget and Terms and condition widget. 

    You need to have Terms And Condition widget or Short Scrollable Terms widget and E-Signature or Smooth Signature widgets.

    You can click here to see how to add widgets.

    Your account does have Terms, but you need to use one of the two provided widgets.

    To unsuspend your account, we need to remove the problematic fields to prevent our system from suspending your account again. Then you can add the missing widgets and the previously removed fields.

    Thank you for your cooperation.

  • Profile Image
    Gary Casserley 
    Answered on June 18, 2020 at 04:51 PM


    Thank you for the information. Please can you go ahead and remove the fields on the licence form and reinstate the account so I can then add the required widgets.

    Many thanks

  • Profile Image
    Answered on June 18, 2020 at 08:05 PM

    Hi Gary,

    I have removed the driver's license fields on your form

    our account has now been reactivated.

    Thank you.