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    Why can't I edit conditions?

    Asked by cqcamptx on May 01, 2011 at 08:04 AM

    Sirs, After we cloned from Camp TX Registration to Day Camp TX Registration and changed the options on the field "Number of boys.", I can't edit any conditions to use 2 boys $200, 3 boys $300 or 4 Boys $400. (note that this field ends with a period --- as versus the PayPal field that's spelt the same but without a period) I tried making new conditions and the same problem. See my screenshot below. It'll let me click on the option, but won't change to it. I thought it may be just a visual representation problem, so I tried it in the Preview, but it doesn't work. Thanks, Dan

    Screenshot
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    JotForm Support

    Answered by abajan on May 01, 2011 at 11:26 AM

    Hi cqcamptx

    Just FYI, even though this thread is about not being able to edit conditions, there are a couple of other issues related to that field (and possibly other conditional fields in the form) that you should know about.

    Using Google Chrome 11, when I cloned the "Day Camp TX Registration" form, filled the fields with dummy entries and clicked "Next", nothing happened. Initially, I thought the button might have been malfunctioning but later discovered that regardless of whether "Pay on-line..." or "Pay by check or cash..." was chosen, the "Number of Boys" field was not being shown!

    In Safari 5, it appears in the wrong position (obscuring the "Full Name" and "Address" labels) as shown below:

     

    The field displays okay in Internet Explorer 8 except that it takes a long time (aproximately 4 seconds) to show up after the payment method is chosen. (It also takes a while to change if the payment method is changed.)

    Thankfully, the other major browsers (Firefox 4 and Opera 11) showed no problems.

    To get rid of the period, right click the same field, and from the contextual (shortcut) menu choose "Properties", make the change and close the "Properties" window:

     

    I see what you mean regarding the conditions. (I earlier misunderstood your question.) We will have a look at them and try our best to pinpoint the problem but sometimes conditional issues can be tricky to debug.

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    Answered by cqcamptx on May 01, 2011 at 12:57 PM

    Hi Abajan,

    An update --- I now have all the cloned/renamed conditions working again.

    Did you already fix something since this morning and your last reply? If you did, it did the trick. Thanks!

    Otherwise, if you didn't, the only thing I'm doing different is working from a faster machine with a T1 link instead of a DSL internet connection. After this, when I clicked on a choice in the drop down list (like 4 boys $400) it actually sticks as the selected item in the drop box. The OS of the two machines I'm working from is the same (Windows 7 Professional) and they both have Internet Explorer 8.

    I guess you figured out that I do not want to get rid of the period at the end of "Number of boys.". That's how I know which one it is compared to the PayPal "Number of boys".

    Thanks for looking into this for me.

    Dan

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    JotForm Support

    Answered by abajan on May 01, 2011 at 01:13 PM

    It wasn't I who fixed your form. Nevertheless, it's certainly good to know that all is well now. Should you experience other issues with this or other forms, please be sure to let us know.

    (As to who did fix the problem for you, that may remain a mystery!)

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    Answered by cqcamptx on May 02, 2011 at 08:05 AM

    Abajan,

    I know who fixed the form. Me. I fixed the conditions themselves. As I said in my last post, on the faster machine with the T1 link, the condition editor let me select the labels I wanted. Thus allowing the form to be fixed.

    What I thought you might have done as part of your investigation was fix the JotForm condition editor. However, if you hadn't made any changes to your software by about noon Sunday May 01 to cause the clicked index of the drop list to be the one copied to the selected or text value of the box, then the only thing I can figure is the faster machine and T1 link was allowing that control's logic to operate correctly.

    Dan

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    JotForm Support

    Answered by abajan on May 02, 2011 at 09:45 AM

    Hi again Dan

    You should know that the display related issues are still present: Chrome still does not show the "Number of Boys" fields, Safari still shows that field in the wrong position, and IE still takes forever to switch between between payment methods.

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    Answered by cqcamptx on May 02, 2011 at 12:10 PM

    Thanks for the info.  These issues appear to be out of the scope of our ability to resolve.  Is someone investigating these?

    We can live with the IE issue.  And since we have no issues on FF, then perhaps 80-90% of our users are covered.

    Safari is likely to be another large user base for us.  I noticed that if I fill out the required fields and select Next and then Back, the Number of Boys field does reflow to the correct location.  Don't know if that information will help with the investigation.

    I have no idea how many users will use chrome.  Obviously, we would like to get this fixed too, but probably at a lower priority than the Safari issue.

    Thanks.

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    JotForm Support

    Answered by abajan on May 02, 2011 at 01:04 PM

    "Is someone investigating these?" Yes, a message has been sent to our development team.

    Our apologies for the inconvenience.

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    Answered by cqcamptx on May 24, 2011 at 11:06 AM

    Hi, I see these issues are still not resolved.  Is there an ETA for resolution?

    Thanks.

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    Answered by cqcamptx on June 06, 2011 at 11:24 AM

    Hi, I am continuing to get users complaining about problems on safari and chrome.  Having them use a different browser is the only solution.  Is anyone looking into these issues?

    Thanks.

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    JotForm Founder

    Answered by aytekin on June 07, 2011 at 01:55 AM

    You should not use show/hide condition feature on multi-page forms for now. There is a bug.  

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    Answered by serkan on June 11, 2011 at 08:39 AM

    I've investigated this issue and it turns out be a browser bug. Simplifying your conditions may fix this problem.

    There are 44 conditions on your form with a total of 170 rules inside them, they work on paper but complexity makes browsers fail to render outcomes.

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    Answered by cqcamptx on June 12, 2011 at 11:35 PM

    Thanks for looking into this.  Can I make a suggestion for enhancement?  It would be easy to simplify the rules on my form(s) if I could add several fields to a "section" and then setup a rule to hide/show the entire "section".

    Thanks!

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    Answered by allanftd on June 13, 2011 at 03:24 AM

    Hi cqcamptx,

    We appreciate your input and we've included it in our to-do list for further evaluation.

    Please let us know if we can be of further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT