This Connection is not Private

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    lscwebmaster
    Asked on June 18, 2020 at 01:44 PM

    Hi .. we are experiencing an issue that seems to have been reported already here: https://www.jotform.com/answers/2381213-Is-this-form-compromised


    but i am not too clear that it was actually answered/resolved.


    the following is the msg the end user received who is using a mac:

     
     
    This Connection is not Private. 
     
    This website may be impersonating “form.jotform.com” to steal your personal or financial information. You should close this page
     
     
     
     
    which is a simple straight forward form not accepting anything out of the ordinary. 
     
    also we are on the "silver" plan.. not sure why or if the url should have the "pro" portion mentioned in the already reported issue link i supplied up above... but it appears that it shouldn't make a difference.
     
    thanks

  • Profile Image
    Basil_A
    Answered on June 18, 2020 at 03:07 PM

    Hi,

    What my colleague stated in the previous ticket, is that this issue happens when there is an issue with the SSL Certificate of the page, but there aren't any issues as he showed in the screenshots.

    Have any other clients faced the same issue?

    I tried accessing the form myself and didn't face any problems. Please ask the client-facing the issue to try the following:

    1) Please ask them to make sure that the date and time are set correctly on their device.

    2) If they use a VPN or Proxy connection, ask them to disable it. They can also try accessing the form using a different internet connection or device.

    If this does not help, please let us know.