I cannot open pdf files which are uploaded.

  • Profile Image
    Basil_A
    Answered on June 18, 2020 at 06:46 PM

    Hi,

    Can you provide the form in which pdf files are being uploaded?

    Thank you.

  • Profile Image
    Daniel 
    Answered on June 18, 2020 at 07:28 PM
    https://form.jotform.com/200197520356148
    ________________________________
    ...
  • Profile Image
    Mike_G
    Answered on June 18, 2020 at 10:25 PM

    If the link to the uploaded file in your form is being accessed from a browser where you are not logged in with your Jotform account, the error you have described will show.

    If you would like to allow others to view the files without logging in to your account first, you can disable the option in your settings page, under Privacy.

    https://www.jotform.com/myaccount/settings

    1592533270zt200618_221028.png

    Please give it a try and let us know if you need any further assistance.