Account locked on multiple devices

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    Jeff Gaufin 
    Asked on June 18, 2020 at 05:35 PM

    Hi there- 

    My account is having some serious log in issues- it shows locked from the account log in page, then I reset by email- which allows log in on that device.

    However, I'm not able to log in using any of my other devices- it shows locked once again and actually locks the account on the original device.

    Please help!

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    Jed_C
    Answered on June 18, 2020 at 08:47 PM

    I checked your account cogfx and it shows active. Can you please confirm if you are still having issue accessing your account?