Can't reset my password

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    Jody Randall 
    Asked on June 18, 2020 at 05:39 PM

    I have tried to reset my password 3 times and I am not receiving the directions.  I have checked my spam filter but I'm wondering if its the firewall.  Can you reset it for me please?

  • Profile Image
    Niko_N
    Answered on June 18, 2020 at 06:40 PM

    Greetings Jody,

    I've checked and there's no Jotform account registered using email address JRandall@accbuilt.com. That it the reason why you are not receiving password reset emails. 

    Presumably you have another email address that you may used to sign up JotForm.

    Please check and let us know if the issue still persists.

    Thank you!