PDF links won't load

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    Asked on June 18, 2020 at 09:06 PM


    Everytime myself and our staff try to open a Jotform pdf link sent via email, we are getting the error:

    'Cannot read property 'replace' of null'

    Is there a quick fix for this?

    Thank you,

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    Answered on June 18, 2020 at 11:34 PM

    Apologies for the inconveniences caused. 

    I can see you reported the issue before on this ticket: https://www.jotform.com/answers/2390783 

    As mentioned there, I was able to replicate the issue and this persisted after performing some tests, this was escalated to our back-end team, the ticket is currently open and being checked, you can ask for updates on that ticket and our team will use the same to post any updates.