Search using voice over does not work while creating a form from a template.

  • StephSwenson
    Asked on June 18, 2020 at 9:59 PM
    Also on your site when I tap on templates and try to get into the search bar to search for a specific template I cannot get into the search field using voice over so you will need to fix it so the text box is accessible for voice over users. Please let me know if you have further questions.
    Steph
    ...
  • Mike
    Replied on June 18, 2020 at 10:20 PM

    Before we escalate this to our developers, please kindly confirm if the following is correct:

    1) This is happening when you use an iOS device.

    2) The search bar is not accessible using voice over on the following page:

    https://www.jotform.com/form-templates/?classic

  • StephSwenson
    Replied on June 19, 2020 at 3:28 AM
    Yes Mike except the page where the search bar is is once I log in there are options to ceate a form then to create a blank form or a template. When i tap on template it brings up many templates that includes a search bar. That search bar to fidn a specific template is not accessible.
    regards, Steph
    ...
  • Sonnyfer JotForm Support
    Replied on June 19, 2020 at 5:14 AM

    Hi Steph - Sorry, but I'm a bit confused by this statement: except the page where the search bar is is once I log in there are options to ceate a form then to create a blank form or a template.

    1. This is happening when you use an iOS device

    This is the one you're confirming from your last reply, correct?

    2) The search bar is not accessible using voice over on the following page:

    Could you please share with us the step-by-step of how you wish the Search to be accessible for voice over users?

    We look forward to your reply.

  • Sonnyfer JotForm Support
    Replied on June 19, 2020 at 5:15 AM

    In addition, would it be possible for you to send us screenshots to better illustrate the issue?

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum 

  • StephSwenson
    Replied on June 19, 2020 at 1:28 PM
    Yes it’s an ipod touch with voice over. The search bar is where you would say type in contact form to search for a contact form. The problem is that voice over cannot enter the search bar so there is no way to enter text into the field. The steps I took way to navigate to the search bar then double tap on the search bar and at this point the cursor should be in the search box field but it is not so I cannot type text into the search field.
    ...
  • Kevin Support Team Lead
    Replied on June 19, 2020 at 2:18 PM

    Thanks for the confirmation. 

    I will be escalating this to our back-end team for further inspection, we will keep you updated via this ticket. 

    Thanks.