not receiving submissions in my email

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    Asked on July 08, 2013 at 06:12 PM
    my email
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    Answered on July 08, 2013 at 10:11 PM


    We really apologize for the inconvenience that may have caused. Recently, Amazon made some changes about the bounces API which ending up hundreds of email addresses in our bounce list and your email address is one of them. This issue is now fixed by our dev team and I've remove also the said email address of yours in our bounce list and it should be working fine now.

    We would like to let you know also that we made some changes in our email notification by removing Sender Email feature and it is permanently disabled. Which means you can only change the reply-to address and you cannot change the sender address any more. In line with this, suggest you to check and change your current settings per screenshot.

    For email Notification:

    For Auto Responder:

    If you need further assistance, do let us know.

    Thank you!