The form pops up blank on my Wordpress website

Hi, I'm trying to embed forms into my website. I've copied the code generated by the form, but it just pops up blank on my Wordpress website. I've included a screen shot.

Kindly share the exact URL where the form is embedded so we can check what is causing the issue.

conley.vc
If you scroll down on the homescreen to the three boxes labeled "Advisors"
Recordkeeper" & "Asset Manager". It's the button in the "Recordkeeper" box.
Thanks!
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Hi, I have just checked it in Chrome and Firefox browsers, and the form is showing up:

Please try clearing your browsers cache. If the issue persists, please let us know which browser you are using, so we can test further.

That worked. Thanks! For our website visitors - will this be a common
issue, if their cache is full they won't be able to see the form?
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It will be an unlikely issue to occur for your users. This sometimes happen because you were testing your website and loaded the page numerous times which can sometimes cause your website to be hard cached within the browser.

For regular users who visits your site once in a while, this shouldn't be an issue.

Thanks! Last question, is there a way to fix the code so that none of the
questions need to be expanded? Is it possible for the pop up to be large
enough to include everything right off the bat?
[image: Screen Shot 2020-06-20 at 1.43.12 PM.png]
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Greetings and thank you for your reply.

Unfortunately, we are not able to see the attached screenshot. To send a screenshot, please click here to see how to post images.

If you are referring to the vertical scrolling in some fields, please try to add the height property to your wrapper div. Additionally, you can use Lightbox to embed to form to your form which should achieve your goal:

Please let us know if one of these solutions will work for you.

My apologies.

Here's the initial question & screenshot

It's possible to change the dimensions, you will find the options upon clicking on the "Customize" button on the wizard:

I hope this helps. 

That's very helpful. Thank you!
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Hello,
I've tried embedding your lightbox version of the form onto my wp site &
ran into some issues on the backend. I consulted without developer & they
suggested we ask if there is a way to get the lightbox code without the
jQuery? Please let me know! Thanks!
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Yes, please remove number "2" from the script URL, so instead of the following:

https://form.jotform.com/static/feedback2.js

Make it

https://form.jotform.com/static/feedback.js

I'd like to embed the actual code if possible as opposed to a url. Is there a change to the code I can make? The Lightbox code to be specific.

I'm sorry if I did not explain it clearly.

So, the lightbox codes of the form https://form.jotform.com/201698642826162 are the following:

<script src ="https://form.jotform.com/static/feedback2.js" type="text/javascript"></script><script type="text/javascript"> var JFL_201698642826162 = new JotformFeedback({ formId: '201698642826162', base: 'https://form.jotform.com/', windowTitle: 'Recordkeepers', background: '#ffffff', fontColor: '#FFFFFF', type: '1', height: 600, width: 800, openOnLoad: false }); </script> <a class="btn lightbox-201698642826162" style="margin-top: 16px"> Recordkeepers </a>

In the Lightbox codes, you'll find the following URL:

https://form.jotform.com/static/feedback2.js

At the end of this URL, it is feedback2.js. Just remove "2" from this to make it feedback.js, so the full URL now would be:

https://form.jotform.com/static/feedback.js

And the final lightbox codes should be the following:

<script src ="https://form.jotform.com/static/feedback.js" type="text/javascript"></script><script type="text/javascript"> var JFL_201698642826162 = new JotformFeedback({ formId: '201698642826162', base: 'https://form.jotform.com/', windowTitle: 'Recordkeepers', background: '#ffffff', fontColor: '#FFFFFF', type: '1', height: 600, width: 800, openOnLoad: false }); </script> <a class="btn lightbox-201698642826162" style="margin-top: 16px"> Recordkeepers </a>

Oh thank you for clarifying! This was helpful
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