Stripe Billing: Please exempt the tax on the Bronze plan that was purchased recently

  • Profile Image
    Asked on June 19, 2020 at 06:43 AM

    I just purchased the Bronze plan for Elmore SPCA Inc. and was charged 11.52 in sales tax. We are tax exempt. How do I go about removing this charge

  • Profile Image
    Answered on June 19, 2020 at 07:48 AM

    Please note that the tax is charged by the payment processor and not JotForm. Let me get in touch with our billing team regarding this and I'll revert.