Give back suspended account

  • Profile Image
    Soheb Shaikh 
    Asked on June 19, 2020 at 07:49 AM

    Dear sir,


    My account suspended due to bymistakly make some data entered by me.

    please give me my account and i will remove this things from my form.


    do the needful.

    good day

  • Profile Image
    Kenneth_C
    Answered on June 19, 2020 at 08:46 AM

    Thank you for reaching support,

    The account has been suspended due to collection of ID's which is a form of phishing, this is a violation of our Terms of Use: https://www.jotform.com/terms/

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    For ID Numbers and ID Uploads: Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    I will reactivate the account so please make sure to remove the offensive fields.

    Thank you.