Forms are appearing in All forms folder only, not in designated folders

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    Asked on June 19, 2020 at 09:49 AM


    Our forms are appearing in the "All Forms" folder only, not the folders that they have been tagged to appear under (Client forms, Caregiver forms).

    I have tried a hard refresh (Chrome), no change

    I have also tried Internet Explorer - same problem

    What can we do to correct this?


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    Answered on June 19, 2020 at 10:09 AM

    I am sorry for the trouble caused to you. I did check your account's "My Forms" page and it seems none of the forms are added in any folders. Have you removed the forms from the folders?

    I did test this issue in my own account and it seems to work as expected. Please check the screenshot below:


    You seem to have 5 forms and 2 folders. Please let us know which form is associated with folder, and we will test this in your account. 

    We will wait for your response.

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    Answered on June 19, 2020 at 02:28 PM
    Strangely I am no longer experiencing this issue (I have not made any changes).