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MalcolmTOAsked on June 19, 2020 at 9:49 AM
Hi,
Our forms are appearing in the "All Forms" folder only, not the folders that they have been tagged to appear under (Client forms, Caregiver forms).
I have tried a hard refresh (Chrome), no change
I have also tried Internet Explorer - same problem
What can we do to correct this?
Thanks
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Ashwin JotForm SupportReplied on June 19, 2020 at 10:09 AM
I am sorry for the trouble caused to you. I did check your account's "My Forms" page and it seems none of the forms are added in any folders. Have you removed the forms from the folders?
I did test this issue in my own account and it seems to work as expected. Please check the screenshot below:
You seem to have 5 forms and 2 folders. Please let us know which form is associated with folder, and we will test this in your account.
We will wait for your response.
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MalcolmTOReplied on June 19, 2020 at 2:28 PMHello,
Strangely I am no longer experiencing this issue (I have not made any changes).
Thanks,
Malcolm
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