Form submissions appear to be duplicating when checking the submissions list

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    LFXGroup
    Asked on June 19, 2020 at 10:58 AM

    Form submissions appear to be duplicating when checking the submissions list.

    This form was listed in submissions on June 10,11 and 14th

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    Patrick_R
    Answered on June 19, 2020 at 11:34 AM

    Hello! Duplicate submissions occur when users do not close the Thank you page on their browsers after submitting forms. This very Thank you page reloads the next time they open their browsers which results in a re-submission (even if it is in the hidden tab).

    Simple way to prevent this issue is to implement a Captcha field on the Form. Captcha will present them with a challenge every time an attempt to re-submit a form is made.

    Now, only if they solve the challenge and then click on the Submit button, it'll result in a re-submission, so no automatic re-submissions will be made. You can implement the Captcha field into your Form as follows:

    After installing the Captcha widget in your form, please clear your forms cache as well using these instructions: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    If you still face such issues after implementing the Captcha field, let us know.