How can I recover submissions, after accidentally turning off/on HIPAA-compliance?

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    Asked on June 19, 2020 at 11:02 AM


    We accidentally turned off HIPAA compliance for our forms. We then turned it back on. Our forms seem to still be there, and work fine, but we can't access the submissions made prior to our turning off HIPAA compliance.

    I can see the entries still appear to be listed in the spreadsheet presentation at the bottom of the Submissions page, but I can't view (or download) the data in those entries. (The entries appear "locked".)

    Is there any way access to those entries can be restored?

    Thank you,

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    Answered on June 19, 2020 at 11:30 AM

    Sorry for the inconvenience this may have caused you. 

    Please provide us the links of the forms to which the issue is related and a screenshot of the "locked' entries from the submissions page.