I am not able to delete the blank pages from my PDF template

  • channingadmissions
    Asked on June 19, 2020 at 1:45 PM

    Hi

    Can you help?

    I just cannot work out how to delete two blank pages from a pdf of a submission.

    Can only see how to +add a page, not delete it.

    Grateful for any pointers.

    Thanks

    Maureen

  • VincentJay
    Replied on June 19, 2020 at 2:27 PM

    You can find the Delete or Trashcan button in the middle of the blank page. Please follow this screencast guide:

    1592591165hjrcc Screenshot 10

    I hope this information helps.


  • channingadmissions
    Replied on June 20, 2020 at 6:45 AM

    Thanks for quick reply

    However, whatever I do in pdf editor neither the trash can or the delete button does not appear beside the black pages to allow me to delete them  Any reasons why that is?

    If I cant delete them I get 2 extra blank pages every time a print a submission

  • Flavio_A
    Replied on June 20, 2020 at 7:42 AM

    Hi Maureen

    Would you please specify the form you are having this problem with, as well as the browser you are using?

    We will be waiting for your response.

  • channingadmissions
    Replied on June 20, 2020 at 8:20 AM

    It is '11+ Application Form - Entry 2021'

    Browser = Chrome

    Want to delete pages 4 & 5.

    Thanks

    Maureen

  • Kenneth JotForm Support
    Replied on June 20, 2020 at 12:09 PM

    Hi there,

    I am not able to replicate the issue on my cloned form:

    1592669173g1 Screenshot 10

    Can you send us a screenshot of your attempt so we can have a better view?

    Here is how: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Awaiting your response.

    Best.

  • channingadmissions
    Replied on June 20, 2020 at 3:26 PM

    1592681133Screen Shot pages 3 5 Screenshot 10


    Here is screen shot. Had to zoom out to get shot of both pages I want to delete. You can see there are no Bin icons displayed. Whatever I do I cannot get them to display?

    Also here is the URL if thats any help

    https://eu.jotform.com/pdf-editor/81352414186353


    Thanks

    M

  • Flavio_A
    Replied on June 20, 2020 at 5:00 PM

    Hi Maureen

    Thank you for the additional information. I was able to confirm the issue on your PDF document. The template you are using has two extra blank pages at the end and they are not removable. 

    Have you already tried to create a new PDF template? You will only have to click on +New PDF, as shown below:

    1592686704Captura de Tela 2020 06 20 à Screenshot 10

    Please have a look and let us know if you need further assistance.

  • channingadmissions
    Replied on June 21, 2020 at 2:43 AM

    Hooray!

    Creating new pdf worked. Thanks for simple solution.

    Best wishes

    Maureen