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channingadmissionsAsked on June 19, 2020 at 1:45 PM
Hi
Can you help?
I just cannot work out how to delete two blank pages from a pdf of a submission.
Can only see how to +add a page, not delete it.
Grateful for any pointers.
Thanks
Maureen
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VincentJayReplied on June 19, 2020 at 2:27 PM
You can find the Delete or Trashcan button in the middle of the blank page. Please follow this screencast guide:
I hope this information helps.
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channingadmissionsReplied on June 20, 2020 at 6:45 AM
Thanks for quick reply
However, whatever I do in pdf editor neither the trash can or the delete button does not appear beside the black pages to allow me to delete them Any reasons why that is?
If I cant delete them I get 2 extra blank pages every time a print a submission
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Flavio_AReplied on June 20, 2020 at 7:42 AM
Hi Maureen
Would you please specify the form you are having this problem with, as well as the browser you are using?
We will be waiting for your response.
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channingadmissionsReplied on June 20, 2020 at 8:20 AM
It is '11+ Application Form - Entry 2021'
Browser = Chrome
Want to delete pages 4 & 5.
Thanks
Maureen
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Kenneth JotForm SupportReplied on June 20, 2020 at 12:09 PM
Hi there,
I am not able to replicate the issue on my cloned form:
Can you send us a screenshot of your attempt so we can have a better view?
Here is how: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
Awaiting your response.
Best.
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channingadmissionsReplied on June 20, 2020 at 3:26 PM
Here is screen shot. Had to zoom out to get shot of both pages I want to delete. You can see there are no Bin icons displayed. Whatever I do I cannot get them to display?
Also here is the URL if thats any help
https://eu.jotform.com/pdf-editor/81352414186353
Thanks
M
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Flavio_AReplied on June 20, 2020 at 5:00 PM
Hi Maureen
Thank you for the additional information. I was able to confirm the issue on your PDF document. The template you are using has two extra blank pages at the end and they are not removable.
Have you already tried to create a new PDF template? You will only have to click on +New PDF, as shown below:
Please have a look and let us know if you need further assistance.
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channingadmissionsReplied on June 21, 2020 at 2:43 AM
Hooray!
Creating new pdf worked. Thanks for simple solution.
Best wishes
Maureen