I am getting a message that my account has been suspended for phishing

  • Christopher Vaughn
    Asked on June 19, 2020 at 2:47 PM

    I am getting a message that my account has been suspended for phishing.


    What do i need to do to unlock it?

  • Welvin Support Team Lead
    Replied on June 19, 2020 at 3:40 PM

    Hello Christopher,

    Your account was suspended due to the credit card fields in one of your forms and user credential fields in the other one. 

    I am getting a message that my account has been suspended for phishing Image 1 Screenshot 20

    We do not allow forms like this as it is considered phishing which is against our Terms of Use (https://www.jotform.com/terms/).

    I have deleted the fields and lifted the suspension. 

    If you need to collect payment at a later date, you can do it with our payment integrations and by enabling Payment Authorization.

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    Thank you for your kind understanding on this matter.