Collect monthly Data for subscriptions

  • Profile Image
    Gakinabox
    Asked on June 19, 2020 at 02:54 PM

    Hello,


    I am using Jotform to collect information for package subscription.


    There are different options, and I am using Stamps.com to collect the Address and import it monthly to send my package to my customers.


    As I am doing some test, I realize that if I cancel my subscription through Stripe, I do not receive any notification that my customer cancel.


    Would you help me find the way to export my active subscription every month and not the one that has been canceled?


  • Profile Image
    Basil_A
    Answered on June 19, 2020 at 04:33 PM

    Hi,

    How do you currently know if the customer cancels their subscription, do they just cancel through stripe?

    I believe you can integrate Zapier with stripe to receive notifications Emails if someone cancels their subscription.

    https://zapier.com/apps/stripe/integrations/zapier

    You would need to manually delete any subscriptions that have been cancelled from your submissions or simply not export them.

    Let us know if you require any further assistance.