Collect monthly Data for subscriptions

  • Profile Image
    Asked on June 19, 2020 at 02:54 PM


    I am using Jotform to collect information for package subscription.

    There are different options, and I am using to collect the Address and import it monthly to send my package to my customers.

    As I am doing some test, I realize that if I cancel my subscription through Stripe, I do not receive any notification that my customer cancel.

    Would you help me find the way to export my active subscription every month and not the one that has been canceled?

  • Profile Image
    Answered on June 19, 2020 at 04:33 PM


    How do you currently know if the customer cancels their subscription, do they just cancel through stripe?

    I believe you can integrate Zapier with stripe to receive notifications Emails if someone cancels their subscription.

    You would need to manually delete any subscriptions that have been cancelled from your submissions or simply not export them.

    Let us know if you require any further assistance.