invalid link error received when verifying email

  • Jennifer
    Asked on June 19, 2020 at 5:18 PM

    I click on my link, but says it's invalid.

    Verify Your Email Address
    Thank you for using JotForm. You've entered jenniferd@holycrosslutheran.org as the email address for your JotForm account. Please verify this email address by clicking the button below:
     
    Your username: guest_2d9c97dbb5029232
    Verify Now
    Or verify using this link:
     
    https://www.jotform.com/verifyemail/amVubmlmZXJkQGhvbHljcm9zc2x1dGhlcmFuLm9yZw==/351163b075b59948cd0590eafca77a63

  • John Support Team Lead
    Replied on June 19, 2020 at 6:01 PM

    Hello Jennifer - I can see that you are using the GUEST ACCOUNT. It could be the reason why you were receiving an invalid link error.

    We suggest to please signup for a FREE account using the same browser where you created the forms. That should move the existing forms to your newly created FREE account.

    If it doesn't, let us know here so we can transfer it for you.