How can i unsuspend my profile?

  • Profile Image
    HONEY RIVERA 
    Asked on June 19, 2020 at 06:07 PM
  • Profile Image
    Niko_N
    Answered on June 19, 2020 at 07:30 PM

    Greetings Honey,

    Your account was suspended because you were collecting ID/Driver's license numbers on this form with ID 201705303478047 - CLIENT INTAKE FORM without the mandatory widgets added or enabled form encryption.

    Please be aware that online form builders, including Jotform are being used for identity theft in the past. We go to great lengths to prevent this. That is why collecting ID's are considered as a Phishing activity as stated in our Terms.

    In order for your account suspension to be lifted , we would have to delete the guilty fields in your form.

    Please note that you will be able to add the ID field again if your purpose is not to collect these data from the general public, but from your customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    https://www.jotform.com/widgets/terms-and-condition

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    https://www.jotform.com/widgets/signature


    Otherwise, you must enable form encryption on your form if you need to gather critical personal information

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Please let us know if you agree with adding them and we will remove those offending fields with the reactivation of your account.


    Looking forward to your response.

    Thank you in advance!

  • Profile Image
    HONEY RIVERA 
    Answered on June 20, 2020 at 01:28 AM
    Yes, please delete and will resubmit new form per requirement
    Sent from my iPhone
    ...
  • Profile Image
    Vick_W
    Answered on June 20, 2020 at 01:36 AM

    Hey Honey,

    Thanks for writing back to us.

    Please be informed that I went ahead and removed the offending fields from your form and reactivated your account. You are more than welcome to revert the changes in your form so the fields are restored and kindly add the necessary widgets as specified above so you do not get suspended again.

    Let us know if you need further assistance

    Thanks.