Why is my form showing some of my products "free" when I provided the price?

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    djcleve
    Asked on June 19, 2020 at 07:34 PM

    WHY IS MY FORM SHOWING SOME OF MY PRODUCTS "FREE" WHEN I PROVIDED THE PRICE?

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    Jovanne_A
    Answered on June 19, 2020 at 08:09 PM

    Hi, thank you for reaching out to us.

    Please note the items have quantity and size options for the pricing. The user needs to select and specify first the quantity and the size before the corresponding price will be reflected.

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    I hope this will help. Let us know if you have further questions.

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    djcleve
    Answered on June 19, 2020 at 08:28 PM
    I dont want "free" to be displayed. How can I remove it?
    ...
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    Ariel_P
    Answered on June 19, 2020 at 09:21 PM

    Hi there,

    Thank you for contacting Support.

    I've cleared your forms' cache and it looks like it's showing the correct price now.

    15926158092020-06-20 09_14_49.jpg

    Can you please confirm if this is still an issue? If it is, try clearing your browser's cache or viewing the form in incognito mode.

    Please give it a try and let us know how it goes.

    Related Guide(s): How to Clear Your Form Cache