PDF didn't attach

  • Profile Image
    brucehurley
    Asked on June 19, 2020 at 11:08 PM

    We have chosen on this assessment to attach a PDF report that's unique to each respondent, but this notification email came through with a hyperlink to the PDF and not an attachment. What's more, the link didn't work. Is this a one-time glitch or the sign of an error somewhere? 

    Here is the assessment: https://form.jotform.me/201334402591445

    And here is the email we received:

  • Profile Image
    Vick_W
    Answered on June 19, 2020 at 11:40 PM

    Hey there,

    Happy to help you today,

    I would like to inform you that, I cloned your form for testing and did receive the PDF file in the email as shown in the screenshot below.

    1592624212screenshot.jpg.png

    Please confirm if this has already been resolved on your end.

    If not, then please clear your form cache and try again.

    https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    It seems you tried to attach a screenshot of the email in your message but I'm unable to see any. Please use the following guide to see how you can upload a screenshot on our support system.

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your reply.

    Thanks.