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    not all the email recipients are recieving the form once someone fills it out

    Asked by dannyarnold on July 08, 2013 at 10:55 PM
    not all the email recipients are recieving the form once someone fills it out.  i sent a similar question earlier but I had changed my email from info@plex.cc to danny@plex.cc but now that i have put the correct one, info@plex.cc, its not sending it to that email again. can you check to see if info@plex.cc is being blocked?
    Page URL:
    http://www.plex.cc/Plex/sports_medicine.html

    email check
  • Profile Image

    Answered by gori-mathew on July 09, 2013 at 02:26 AM

    Your email id "info@plex.cc" was in our bounce list. I have removed it and you should start receiving your submission emails.

    Request you to please do actual test submission on your form instead of clicking on "Test Email" of your notification.

    Please go through the article in the link below to avoid this from happeing again.
    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Let us know if you need further assistance.

    Thanks.