How can I trouble shoot a widget if it's not working?

  • ameettoor
    Asked on June 20, 2020 at 3:38 AM

    For example, the widget Terms and Conditions link is not visible in the published version on my website, but I can view it in editing online mode. 

    Jotform Thread 2401290 Screenshot
  • Patrick_R
    Replied on June 20, 2020 at 6:23 AM

    Hello! I have checked your site and was able to see the terms link. Clicking on it took me to your terms page as well. Please find the screencast of my test below:

    1592648587Screencast 2020 06 20 15 45 47 Screenshot 10

    Sometimes, clearing browser caches resolve the issues. You can try clearing your browser cache as well. If this issue still persists, let us know.

    Also, if you think I missed anything or in case you're referring to something else, please feel free to let us know.

    Thank you!