FOLLOW UP TO: How can I recover submissions, after accidentally turning off/on HIPAA-compliance?

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    Asked on June 20, 2020 at 09:48 AM

    This is a follow-up reply to your initial response to my question. I have tried to include everything below. 


    Answered by BJoanna

    Sorry for the inconvenience this may have caused you. 

    Please provide us the links of the forms to which the issue is related and a screenshot of the "locked' entries from the submissions page. 


    Attached is a screen shot showing the entries in the Submission listing (on the web page) that are not accessible. (As well as one, more recent, entry above them that is accessible.)
    Here is the form that this is from:
    Thank you for your help!
  • Profile Image
    Answered on June 20, 2020 at 01:24 PM


    Unfortunately, it is not possible to recover submissions after disabling HIPAA.

    I apologize for the inconvenience.

    Let us know if you require any further help.