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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emails are not being sent after form is completed (or modified)

    Asked by dlengyel on July 08, 2013 at 11:44 PM

    I have not received any emails from my forms in the past two days.  Can you please look into this and correct.  I noticed on the User Forum, other people are having the problem.

    I can see the entires in MY FORMS however. 

    Emails My Forms problem style size
  • Profile Image

    Answered by gori-mathew on July 09, 2013 at 02:41 AM

    Hi,

    Your email id "condolences@ducafuneralhome.com" was in our bounce list. I have removed it and you should start receiving your submission emails.

    Request you to please do actual test submission on your form instead of clicking on "Test Email" of your notification.

    Please go through the article in the link below to avoid this from happeing again.
    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Please provide us any other email that is affected by this issue so that we can check on it.

    Thanks.

  • Profile Image

    Answered by fcobos on July 09, 2013 at 02:49 AM

    I have not received any emails from my forms in the past two days.  Can you please look into this and correct.  I noticed on the User Forum, other people are having the problem.

    I can see the entires in MY FORMS however

  • Profile Image

    Answered by gori-mathew on July 09, 2013 at 04:02 AM

    @ fcobos

    Your email address "davetock@*******" Reasons:

    Reason(s) : 5.1.0 - Unknown address error 550-"5.1.1 The email account that you tried t= o reach does not exist. Please try\n5.1.1 double-checking the recipient's e= mail address for typos or\n5.1.1 unnecessary spaces. Learn more at\n5.1.1 h= ttp://support.google.com/mail/bin/answer.py?answer=3D6596 fz9si1133682qab.1= 6"
    I have removed the email form our bounce list and you should be able to receive the submisions to this particular
    email address.
    We request you to please do actual test submission on your form instead of clicking on "Test Email" of your notification.

    Please go through this article to avoid having this happening again.
    And please, if you have more forms or email addresses that have been blocked, share them with us to remove them from the bounce list.

    Thanks.
    Mathew